At the start of 2025 we were forced into a position of having to close to new customers and find a new insurer for this scheme.

Since then, many hundreds of you, our customers, have left their details wanting to be advised of when the new scheme for student tenancy guarantors will be ready.

It has and continues to take much longer than we ever expected to find a new insurer that will underwrite the scheme and provide terms and cover that our customers are asking us for.

The scheme was conceived after having been a student tenancy guarantor for two of my children whilst they were at university and since its launch in 2020 we have been delighted to be able to provide cover for thousands of parents, grandparents, family and friends who have been put in the position of having to be joint and severally liable student tenancy guarantors.

We are currently in the process of agreeing terms for what we believe will be an even better scheme, with a new insurer, and are taking the opportunity to upgrade our systems, website and processes so that we will be able to deliver an even better experience for all our customers, returning and new.

I am very grateful for the incredible support that we have received throughout this challenging period and can only apologise that for so many of you we have not been able to get the scheme ready before tenancies have started this academic year.

We will of course notify everyone that has left their email address for updates as soon as we have a launch date confirmed and if you would like to leave your email address you can do so below.

Regards