Terms and Conditions
Please read these terms and conditions carefully as they apply to your use of this website (the "site") and to any correspondence by email between you and us. By proceeding to the site you are deemed to have accepted these terms and conditions. If you do not agree with these terms and conditions, you must leave the site immediately.
Terms of use
Our use of your personal information is governed by our Privacy Policy. Please read this carefully as it deals with your rights and obligations in relation to your personal data, including what we can do with it, to whom we may disclose it together with your rights of access.
The term Third Party Liability Limited, Guarantor Insure, us or we refers to the owner of the site who's registered office is One St Peters Road, Maidenhead, Berkshire, SL6 7QU. Our company registration number is 08987330 and we are registered in England. The term 'you' or 'your' refers to the user or viewer of the site.
Copyright
Copyright in the whole and every part of the site belongs to Third Party Liability Limited unless otherwise stated, and may not be used, sold, licenced, copied or reproduced in whole or in part in any manner or form or in any media by any person without the prior written consent of Third Party Liability Limited.
Accuracy and Validity of Information
Whilst we take all reasonable steps to ensure that the information contained on the site is accurate and up to date it is nonetheless supplied on an "as is" basis and accordingly we do not accept any liability for any errors or omissions.
If you are in any doubt as to the validity of the information made available on the site, we recommend you seek verification by contacting us.
Variations
We reserve the right to update these terms and conditions from time to time without notice to you. We recommend you regularly revisit this page to ensure you have seen and are aware of our latest terms and conditions.
Jurisdiction and choice of law
This site is established by Third Party Liability limited in England and any use of it shall at all times be governed by English law. In the event of any dispute the relevant parties shall irrevocably submit to the exclusive jurisdiction of the English courts.
To the extent that any part of these terms and conditions of use is found to be invalid, unlawful or unenforceable by any court of competent jurisdiction such part to that extent shall be severed from the remaining terms and conditions all of which shall remain in full force and effect as permitted by law.
Communications
Communication over the internet, such as emails, are not secure unless they have been encrypted. Third Party Liability cannot accept any responsibility for any unauthorised access or loss of personal information that is beyond our control.
Product terms and conditions
The content of the site does not constitute an offer by us to sell products or services. Your request to purchase a product or service represents an offer by you that we may accept or reject and will be subject to the terms and conditions of that product or service.
The information and descriptions on the site do not necessarily represent complete descriptions of all terms and conditions in relation to our products and services. Specific details will be included in the schedule of cover, policy documents and/or conditions of purchase issued to you.
Where introductions are received from registered partners an introductory commission may be paid.
You must ensure that the details you give to us while using the site are correct and that all questions are answered fully. You must also have sufficient funds to cover the cost of the product or service which you intend to purchase. Failure to provide us with all the relevant and accurate information may jeopardise a claim.
Availability of the site
Whilst we take all reasonable steps to ensure the site is always accessible we will not be held liable if, for any reason, the site is unavailable for any period. We may also need to suspend access to the site from time to time for routine or emergency updates and maintenance but will endeavour to keep any disruption to a minimum.
We cannot warrant that the site is or will be free from viruses or defects of any description and we will not be held responsible for any technical problems you may suffer as a result of your use of the site.
Third Party Websites
The site may also contain hypertext links to websites operated by third parties. The responsibility for the operation and content of those websites shall rest solely with the organisation identified as controlling the third party website and will be governed by the third parties' terms and conditions. Links are provided for convenience and inclusion of any link does not imply endorsement in any way of the site to which it links. We accept no responsibility or liability for the content of any linked website.
Disclaimer
Whilst Third Party Liability uses all reasonable efforts to ensure that the information contained on the site is current, accurate and complete at the time of publication, no representations or warranties are made (express or implied) as to the reliability, accuracy or completeness of such information. Third Party Liability, therefore, cannot be held liable for any loss arising directly or indirectly from the use of, or any action taken in reliance on, any information appearing on the site. Content and information provided by third parties other than Third Party Liability is identified clearly where it appears. We publish this content as it appears and are not responsible for its accuracy or timeliness. You must take appropriate steps to verify this information before acting upon it. In addition, no warranty is given as to the freedom of the site from errors, defects, viruses, or other malicious programs or macros.
Third Party Liability will not be liable for any loss of use, profits, savings or data or any direct, special or consequential damages or losses, whether such losses arise in contract, negligence or tort, including and without limitation to the foregoing any losses in relation to your use of, reliance upon or inability to use the site.
Liability
We shall not be liable for any loss or damage that you or a third party may suffer in connection with the site in any way, including loss or damage due to viruses that may infect your computer equipment, software, data or other property or your downloading of any material. Nothing in these terms and conditions shall exclude or limit our liability for death, personal injury or fraud.
Complaints
If you have a complaint, please contact us and we will do our best to fix the problem. You can email your complaint to customercare@guarantorinsure.co.uk.
If we are unable to resolve your complaint you can refer it to:
The Legal Protection Group
- complaints@legalprotectiongroup.co.uk
- 0333 700 1040 (lines are open Monday to Friday 9am to 5pm)
- Customer Service Department, Legal Protection Group Limited, Lysander House, Catbrain Lane,Cribbs Causeway, Bristol BS10 7TQ
If The Legal Protection Group cannot resolve the complaint within 8 weeks they will inform you of the reasons for the further delay and advise that if you are not satisfied with the progress then you may refer the complaint to the Financial Ombudsman Service within the next six months*.
*If you do not refer your complaint within the six month period, the insurer will not permit the Financial Ombudsman Service to consider your complaint and will only be able to do so in very limited circumstances such as where they believe that the delay in notifying your complaint was as a result of exceptional circumstances.
The Financial Ombudsman Service can be contacted:
- complaint.info@financial-ombudsman.org.uk
- 0800 023 4567 (free from a landline) or
- 0300 123 9123 (free from some mobile phones)
Financial Ombudsman Service, Exchange Tower, London E14 9SR
You can also visit www.financial-ombudsman.org.uk and follow the guidelines on how to complain and to also check their eligibility criteria.
Changes to our Terms and Conditions
The terms and conditions of the site are kept under review and we will place any updates on this site.
These were last update on 06/01/2020
T&Cv.29112018